Frequently Asked Questions

ORDERS & SHIPPING
How can I check the status of my order?
Once your order has shipped, you will receive a confirmation email containing your tracking number and a link to track your package. You can also check the status of your order by logging into your account on paragraphapparel.com and visiting the ‘Orders’ section.

Can I change or cancel my order after placing it?
We process orders very quickly to ensure fast delivery. Please contact our customer service team immediately if you need to make a change or cancel. We will do our best to accommodate your request if your order has not yet entered the shipping process.

What shipping methods are available?
We offer a range of standard and express shipping options. The available methods and estimated delivery times will be shown at checkout based on your delivery address.

Do you ship internationally?
Yes, we ship to many countries worldwide. Shipping costs and delivery times vary by destination and will be calculated and displayed at checkout.

Where is my order shipped from?
Our orders are shipped from our central distribution centers to ensure efficient delivery.

PAYMENT
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay.

Is my payment information secure?
Absolutely. All transactions on paragraphapparel.com are processed using secure, encrypted SSL technology. We do not store your complete payment card details on our servers.

Why was my payment declined?
Payment can be declined for several reasons, including insufficient funds, incorrect card details, or security checks by your bank. Please ensure your billing information matches the details on your bank statement. For further assistance, please contact your bank or try an alternative payment method.

Will I be charged customs or import duties?
For orders shipped outside certain regions, local customs authorities may apply import taxes, duties, or fees. These charges are the responsibility of the recipient and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information.

RETURNS & EXCHANGES
What is your return policy?
We offer free returns within a specified period from the delivery date. Items must be unworn, unwashed, in their original packaging, and with all tags attached. For full details, please visit our Returns & Exchanges page on paragraphapparel.com.

How do I start a return?
You can initiate a return easily through your account on paragraphapparel.com. Go to ‘Orders’, select the relevant order, and follow the instructions to create a return label. You can also contact our customer service team for help.

How long does it take to process a refund?
Once we receive your returned item at our warehouse, it typically takes a few business days to inspect the product and process your refund. The refund will then be issued to your original payment method. The time it takes for the funds to appear in your account depends on your bank or payment provider.

Can I exchange an item for a different size or color?
Yes. The easiest way to make an exchange is to return the original item for a refund and place a new order for the desired size or color on paragraphapparel.com. This ensures you get the correct item as quickly as possible.

What if I receive a damaged or incorrect item?
We apologize for any inconvenience. Please contact our customer service team immediately with your order number and details (photos are helpful) about the issue. We will arrange a replacement or refund for you as soon as possible.

PRODUCT & SIZING
How do I find the right size?
Each product page on paragraphapparel.com has a detailed size guide with measurements in both standard and metric units. We recommend comparing your body measurements to the guide for the best fit, as sizing can vary between styles.

Do your items run true to size?
Our sizing is generally consistent. Please refer to the specific measurements on each product’s size guide for the most accurate fit, and check customer reviews for feedback on how an item fits.

What materials are your products made from?
We use a variety of high-quality materials, such as organic cotton, recycled polyester, linen, and wool. The exact fabric composition for each item is listed in the ‘Details & Care’ section on its product page.

How should I care for my garment?
Care instructions, including washing, drying, and ironing recommendations, are provided on the label inside each garment and in the ‘Details & Care’ section online. Following these instructions will help maintain the quality of your item.

ACCOUNT & WEBSITE
How do I create an account?
You can create an account by clicking ‘Account’ at the top of the paragraphapparel.com website and selecting ‘Sign up’. You can also create an account during the checkout process.

I forgot my password. How can I reset it?
On the sign-in page, click ‘Forgot your password?’. Enter the email address associated with your account, and we will send you a link to create a new password.

How can I update my personal details or email preferences?
You can manage your address book, contact information, and newsletter subscriptions by logging into your account on paragraphapparel.com and going to the ‘Profile’ section.

Is there a way to save items I like?
Yes! You can add items to your wishlist by clicking the heart icon on any product image. You must be logged into your account to save your wishlist.

GIFT CARDS
Can I purchase a Digital Gift Card?
Yes. Our Digital Gift Cards are available for purchase on paragraphapparel.com and can be sent directly via email to your chosen recipient.

How do I redeem a Gift Card?
During the checkout process on paragraphapparel.com, enter the unique code from your Digital Gift Card in the ‘Gift Card’ or ‘Discount Code’ field to apply the balance to your order.

Can I use a Gift Card in conjunction with other promotions or discount codes?
Typically, Gift Cards cannot be combined with other promotional discounts or sale offers. The terms of use for each promotion will be stated clearly at checkout.

What is the validity period of a Gift Card?
Our Digital Gift Cards are valid for a specified period from the date of purchase. The expiry date will be clearly stated in the gift card’s terms and conditions.

CONTACT & SUPPORT
How can I contact customer service?
For any questions not covered here, please visit the ‘Contact Us’ page on paragraphapparel.com. You can reach us via email or our online contact form. Our team aims to respond as quickly as possible.

Do you have a loyalty program?
We value our customers! Information about any current loyalty programs, promotions, or how to join can be found on paragraphapparel.com.

How can I stay updated on new collections and offers?
Sign up for our newsletter at the bottom of our homepage on paragraphapparel.com! You can also follow us on our social media channels for the latest news, style inspiration, and exclusive offers.